Quick answers to common questions — and a real person if you need one.
Email us and we'll get back to you as soon as we can. Screenshots help!
Email supportCheck that notifications are allowed for Purto in your phone's Settings, and that you're signed in on the phone you want the nudges on. PINGs also appear in your Inbox inside the app, so nothing is ever lost.
Add someone as a contact (they accept your request first), then send them a PING — a little reminder. They get a notification, and when they tap Done you'll see it instantly. Both of you earn points for completed PINGs.
Open their profile from your contacts and choose remove or block. Blocked people can't see you, message you, or send you PINGs — and they aren't told they've been blocked.
Go to Settings → Edit profile. Your display name can change anytime; usernames can change once every 14 days.
Subscriptions are handled by the App Store, not by us. On your iPhone, open Settings → your name → Subscriptions to change or cancel — you keep Premium until the period ends.
Go to Settings → Delete account in the app. This permanently removes your account and your data.